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When making an order with The Sugar Shack, if any products are missing when you receive your package, please contact us via email or phone provided on our website homepage. We will then endeavour to assist you in the best way possible, in most cases via refund or replacement.


Due to the fact that our products are perishables and are sent with Fastway Couriers/Australia Post, unfortunately we cannot be held liable for any damaged items (broken, melted etc). In saying that, we do make sure that when packages leave The Sugar Shack, they are packed with the utmost care (bubble wrapped for general protection/from the sun) and have “FRAGILE” tape/stickers on them. Thank you for your understanding.

    Pay no more than $9.90 for shipping Australia wide - Free shipping for orders over $100. Dismiss