Refund policy
Returns
Due to the fact that our items are Perishable goods such as food and drinks they cannot be returned. If however there is an issue with the item or order please contact us via email to thesugarshackaustralia@yahoo.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
In some cases, it may occur that an item listed as available is in fact not in stock. We apologise if this occurs and we will refund this item so we can send out your goods as soon as possible.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thesugarshackaustralia@yahoo.com
Hot Weather (if applicable)
Please be mindful when ordering during the warmer months as The Sugar Shack will not be responsible for any spoilage, melts etc.
All chocolate is bubble wrapped for added protection however sometimes this protection is not enough to avoid heat damage.
Best Before Dates (if applicable)
Best before dates are used as a guide and most of our products are fine to be sold and consumed past this date.
Products sold after the best before date are listed as clearance at half price and the date is specified on the product listing.
Best before dates on imported items (UK Chips & American Snacks especially) are considerably less than other products due to the length of time before a product is received at The Sugar Shack.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thesugarshackaustralia@yahoo.com and return item to 1/8 Shell Cove Lane, Coffs Harbour 2450 NSW
Shipping
To return your product, you should mail your product to
1/8 Shell Cove Lane, Coffs Harbour 2450 NSW
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
