Jesery Caramels

The Sugar Shack online orders are processed and shipped within 2-4 business days using Australia Post. We aim to pick & pack orders as fast as we possible  – This may take a little longer following a weekend, public holiday, or a massive sale event like Black Friday but reassure we will do our very best to get all order out as fast as we can!

PLEASE NOTE: Shipping estimate is from the time the product is shipped, not when the order is placed

If there is a reason you would not like to use one of our listed couriers please contact and we will assist you.

We ship Australia wide with shipping starting from $10.95 for Standard postage and from $19.95 for express.

All our postage services include tracking. This tracking number should arrive to you via email. If you have not received it please email us at thesugarshackaustralia@yahoo.com with any questions.

The Sugar Shack is not responsible for and cannot provide refunds for shipping delays beyond our control including natural disasters, weather conditions or delivery delays from couriers. The Sugar Shack will always go above and beyond for rectifying any issues so please contact us if you need assistance with your query.

In some cases, it may occur that an item listed as available is in fact not in stock due to a system error. We apologise if this occurs and we will refund this item so we can send out your goods as soon as possible.